Exchange & Return

💖 Easy Returns & Exchanges

At The Noire, we want you to shop with confidence. If you are not completely satisfied with your purchase, you may request a return or exchange within 7 days of receiving your order, subject to the terms below.

Please read our return and exchange policy carefully before sending your parcel.

🔁 How to Request a Return or Exchange

To request a return or exchange:

  1. Contact our customer support team on WhatsApp: +92 311 5002771 and provide your order number and reason for the return/exchange.

  2. Our support team will guide you through the return process.

  3. Carefully pack the product in its original condition and packaging.

  4. Send the parcel through Leopard Courier only.

  5. After dispatching the parcel, send us a picture of the Leopard Courier slip along with your order number on WhatsApp.

📌 Important

  • Return/exchange requests must be made within 7 days of receiving the order.

  • We will verify the original delivery date before processing your request.

  • Products must be unused, unworn, clean and in their original condition.

  • Products must be properly packed to avoid damage during return shipment.

  • Items that have been used, worn, washed, damaged or altered may not be accepted.

  • Please keep your courier receipt until your return/exchange has been successfully processed.

🚚 Delivery & Courier

We use Leopard Courier for our deliveries.

Standard Delivery

  • Delivery Charges: PKR 300

  • Estimated Delivery Time: 6–7 working days

⚡ Urgent Delivery

Urgent delivery may be available upon request.

  • Estimated Delivery Time: Approximately 2 days

  • Additional charges: Applicable depending on the delivery location and urgent delivery service.

Please contact us before placing your order if you require urgent delivery so we can confirm availability and applicable charges.

🕒 Return Processing

Return and exchange requests are processed during:

Monday to Saturday
12:00 PM to 5:00 PM

Returns received outside our accepted conditions may be rejected and sent back to the customer.

📍 Return Address

The Noire
[Please insert your complete return address here]

Please contact our support team before dispatching your return to confirm the return address and instructions.

💸 Shipping Charges

Customer Issue

If the return/exchange is due to a size, color, preference, change of mind or any other customer-related reason, the customer will be responsible for the applicable return and delivery shipping charges.

Company Mistake

If the issue is due to an error on our part, such as:

  • Wrong product sent

  • Wrong size sent

  • Wrong color sent

  • Damaged product received

  • Manufacturing defect

please contact us as soon as possible. After verification, The Noire will arrange the appropriate exchange or refund, depending on the situation.

💰 Refund Policy

If a refund is approved, the refund will be processed according to the applicable payment method and our verification process.

Customer-Initiated Returns

For returns due to change of mind, size, color, liking or other customer-related reasons, the original shipping and applicable processing costs may be deducted from the refundable amount, as these charges have already been paid to our courier/service partners.

Company Error

If the mistake is confirmed to be from The Noire, we will arrange the appropriate resolution, which may include an exchange or refund.

No coupon or store-credit refunds are offered.

🌍 International Orders

International shipping is available for eligible products.

  • Full advance payment is required for all international orders.

  • International orders will only be processed after the full payment has been received and confirmed.

  • Cash on Delivery (COD) is not available for international orders.

  • International shipping charges and delivery timelines may vary depending on the destination.

Please contact our support team for international order details before placing your order.

📦 Conditions for Return & Exchange

A return or exchange may only be accepted if:

  • The request is made within 7 days of delivery.

  • The product is unused and unworn.

  • The product is in its original condition.

  • The product is properly packed.

  • The product has not been washed, altered or damaged by the customer.

  • Any original packaging, tags or accessories are returned where applicable.

We reserve the right to reject returns that do not meet these conditions.

📱 Contact Us

For return and exchange assistance, please contact us:

WhatsApp: +92 311 5002771

Instagram: @thehouseofnoiree

Please use WhatsApp for return/exchange requests so that our team can properly record and process your request.

Instagram: @thehouseofnoiree

Email: houseofnoire11@gmail.com

🤝 Respectful Communication

We kindly request all customers to communicate respectfully with our support team.

Our team is always happy to help resolve genuine issues. Please follow the return and exchange procedure so we can process your request smoothly and efficiently.

Thank you for shopping with The Noire. ❤️