Terms & Conditions

Welcome to The House of Noire. These Terms & Conditions govern your use of our website, products, and services. By visiting our website or placing an order, you agree to the terms outlined below.

1. Company Information

2. Orders & Payments

  • Orders can be placed through our website.

  • Cash on Delivery (COD) is available for domestic orders across Pakistan.

  • International orders require full payment in advance before the order is processed and dispatched.

  • Customers are responsible for providing accurate and complete delivery information, including their name, phone number, address, city, and contact number.

  • Orders may be confirmed by our team before dispatch.

  • We reserve the right to cancel or refuse an order in cases such as incorrect pricing, unavailable products, suspected fraudulent activity, or inaccurate customer information.

  • International orders will only be processed after full payment has been received and confirmed.

  • An order is considered confirmed once it has been accepted and processed by The House of Noire.

3. Shipping & Delivery

Please refer to our [Shipping Policy] page for complete details on domestic and international shipping, courier partners, shipping charges, and delivery timelines.

4. Returns & Exchanges

Please refer to our [Return & Exchange Policy] page for detailed conditions and procedures regarding returns and exchanges.

5. Pricing & Product Information

  • All prices displayed on our website are in Pakistani Rupees (PKR) unless otherwise stated.

  • Prices, product availability, promotions, and offers may change without prior notice.

  • We make reasonable efforts to ensure that product descriptions, images, colors, and prices are accurate.

  • However, slight differences in product colors may occur due to lighting, photography, or individual screen settings.

  • In the event of an incorrect price or product information due to a technical or human error, The House of Noire reserves the right to correct the information and, where necessary, cancel the affected order.

6. Intellectual Property

All content available on The House of Noire, including but not limited to:

  • Product images

  • Product designs

  • Logos

  • Brand names

  • Graphics

  • Website content

  • Text

  • Videos

  • Marketing materials

is owned by or licensed to The House of Noire and is protected under applicable intellectual property laws.

Unauthorized copying, reproduction, modification, distribution, publication, or commercial use of our content is strictly prohibited without prior written permission.

7. Customer Responsibilities

Customers agree to:

  • Provide accurate and complete information when placing an order.

  • Ensure that the provided phone number and delivery address are correct.

  • Review product details, including size and other specifications, before placing an order.

  • Accept delivery of confirmed orders.

  • Follow our policies when requesting a return or exchange.

  • Communicate respectfully with our customer support team.

The House of Noire reserves the right to restrict or refuse service to customers who engage in fraudulent activity, repeated abuse of our policies, or inappropriate behavior toward our staff.

8. Liability Disclaimer

To the extent permitted by applicable law, The House of Noire shall not be responsible for:

  • Delays caused by courier companies or circumstances beyond our reasonable control.

  • Delivery failures caused by incorrect or incomplete customer information.

  • Damage caused by improper use, washing, handling, or storage of products after delivery.

  • Incorrect size selection made by the customer.

  • Minor variations in product color resulting from photography, lighting, or screen settings.

  • Customs delays, duties, taxes, or other charges imposed by international authorities.

  • Events or circumstances beyond our reasonable control.

Nothing in these Terms & Conditions limits any rights or remedies that cannot legally be excluded under applicable law.

9. Privacy & Customer Information

The House of Noire respects the privacy of its customers.

Information provided by customers during the ordering process may be used to:

  • Process and deliver orders.

  • Contact customers regarding their orders.

  • Provide customer support.

  • Handle returns and exchanges.

  • Improve our products and services.

We will handle customer information in accordance with our applicable privacy practices.

10. Website Use

Customers agree not to misuse, interfere with, or attempt to compromise the security or functionality of the website.

You must not:

  • Attempt unauthorized access to our website or systems.

  • Introduce malicious code, viruses, or harmful software.

  • Copy or reproduce website content without permission.

  • Use our website for fraudulent or unlawful purposes.

  • Interfere with the normal operation of the website.

11. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of the Islamic Republic of Pakistan.

Any disputes arising in connection with these Terms & Conditions or your use of our website shall be subject to the jurisdiction of the relevant courts in Pakistan.

12. Amendments to These Terms

The House of Noire reserves the right to update, modify, or replace these Terms & Conditions at any time.

Any changes will be posted on this page. Customers are encouraged to review these Terms & Conditions periodically.

Your continued use of the website or placement of an order after changes are posted constitutes acceptance of the updated Terms & Conditions.

13. Contact Us

If you have any questions regarding these Terms & Conditions, orders, or other matters, please contact us:

Email: houseofnoire11@gmail.com
WhatsApp: +92 311 5002771
Instagram: @thehouseofnoiree

We are happy to assist you.

Thank you for shopping with The House of Noire. ❤️